Refund policy
Non-returnable items
Our products are custom made to order and therefore cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To replace damaged items we need the following information:
- Photo of shipping label
- Photo of damaged item
- Photo of full item
- Photo of box
Please contact us at silverliningengraving@gmail.com and we will work with you to remedy the situation.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
